Sasha van Stechel will remember this unfortunate incident for a long time to come. Despite the fact that the guy from Hal received a report from Bol.com on Wednesday that his package had been delivered, he and his girlfriend received nothing. Pictures captured by the doorbell’s camera showed clarity: some garbage collectors thought it was old paper and took his order with them. “I was a little shocked at first,” he said afterwards, “but now I can see the humor in it.” “That’s why I edited the photos one by one.”
Sasha had ordered cat litter via the website on Tuesday evening. “As usual, it will be delivered the next day,” said the man. “We were not home at the time of delivery and also missed the doorbell notice. Later in the afternoon my friend came home, and he saw a notice that the package had been delivered, but he couldn’t find it anywhere.” The couple then decided to watch pictures of the doorbell, and the result was known.
The guy called customer service the same day. “After my story, there was silence on the other end of the line. After sending my photos they immediately resent the request. Bol.com will now fight with PostNL what to do next.”
Despite the unpleasant situation, Sasha can now laugh about it. However, he has questions about the way delivery services handle orders. “I understand that they are under a lot of pressure and that this is certainly not an easy task. But our delivery preferences clearly state that if we are not at home, the parcel should be presented to the neighbors or taken to a postal point.” Unfortunately, this isn’t the first time we’ve had problems with this. A stark example: The cat litter that Bol.com sent us back is currently back at my door. Fortunately not next to the old paper this time.”