Right to compensation?
If the airline cancels a flight or there is a delay of more than three hours, you as a passenger are entitled to compensation in addition to the refunded ticket. This additional compensation lies Between 250 and 600 eurosdepending on the length of the trip, and you will only get if your flight is canceled less than 14 days in advance.
In addition, you are also entitled to:
- Information. The airline must notify you in writing. This can be done via email, text message, or even a push message. The rules for the compensation and assistance you are entitled to must also be clearly stated along with details of the authority checking the rules.
- help. You have the right to choose another flight (or return flight) as soon as possible. You can also choose to get a refund within 7 days, if the flight becomes useless due to the delay.
- Assylum. Refreshments and meals must be provided by the airline. If necessary, the company must also provide accommodation and transportation. You are also entitled to two free telephone calls (or telex, fax and e-mail) while awaiting your onward flight.
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