The United States fined IAG’s British Airways $1.1 million

International Consolidated Airlines Group SA (LON: IAG) is in the spotlight today after the US government fined British Airways $1.1 million.

The transport department has received more than 1,200 complaints against the PA

Friday said US Department of Transportation The airline has not refunded its passengers for flights to and from the US that were canceled or rescheduled during the pandemic.

Passengers were unable to contact the transport department and customer service staff to discuss refund options.

It is also not possible to submit a refund request through the carrier’s website during this period. Fines are a strong deterrent to such illegal practices in the future.

In total, the department said it had received more than 1,200 complaints against the UK’s flagship airline. Last week, British Airways had to ground dozens of flights cancel Due to IT problem.

British Airways has responded to the fine

British Airways denied the claims on Friday. It also confirmed that it has issued refunds to more than five million passengers since the start of the Covid pandemic.

“We acted legally at all times and gave customers the flexibility to rebook travel on alternative dates or receive refunds if their flights were cancelled.“

It has actually resulted in $550,000 in refunds to customers with non-refundable tickets. Last month, British Airways’ parent company IAG reported a strong first quarter and raised its full-year profit forecast.

At the time of writing, shares of the multinational aviation holding company have risen more than 20% since the start of the year.