If not, I would love to provide feedback, as the goal is to give every guest a 10/10 experience. I love this question. But at the bottom of the banner they explain NPS incorrectly. Because 0 to 7 turns orange: bad experience. The numbers 8, 9 and 10 appear in green, which is a good experience.
Fortunately, I can overcome my frustration at the gym. After exercising, I take the elevator to my room. And what do I find in the elevator, in such an ugly plastic container? correct. A4 cobblestone plot with this question again: whether I give this hotel 10/10. Or – if I receive a survey later – I still want to give it a 10. OK. This A4 is definitely not a 10. I give it more than a 2. Bonus points for asking for feedback, but here they are also misinterpreting NPS. Or they should ask about customer satisfaction, but I don’t think so.
I’m going to take a nice bath. There is shampoo, but no conditioner, a nice point of improvement to report later. If they ask for feedback, they can get it.
It’s time for breakfast. When I walk into the room, I see placemats everywhere on the table. A quote about smiling and half-dreading gives space to… Question to the same ten. Translation of English text: “Most guests gave our breakfast a 10/10.” If there is anything that can be improved, please let us know. Because in our world the number 7 is as bad as the number 1.’
hopsaki. In one hour they asked me 10/10 three times. I looked around and found that breakfast is not 10. The staff forgets to bring my neighbor an omelette. Mushrooms are delicious. For me it is 7.
How did this happen? That chase for ten? Was he a trainee? Is it pressure from head office? Or an ambitious general manager? It bothers me. I count to ten when I fill out the questionnaire. It’s really a pass 7. Pass, I’m “neutral”. No more, no less. And they think this is a bad thing? Maybe next time we will go to Townhouse again.
As for my YouTube channel videos: I’d love to take a look at them. My channel is not a ten, but definitely a pass.
Ninky Bloom
“Total coffee specialist. Hardcore reader. Incurable music scholar. Web guru. Freelance troublemaker. Problem solver. Travel trailblazer.”
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